When a user encounters the following error:  Follow these steps: Remote into the user's computer using VSA  https://iad2vsa09.kaseya.net/vsaPres/Web20/core/KHome.aspx?firstIn=true&ReferringWebWindowId=5d1ce02d-142b-4a56-9a6a-ac656e7815a7#navigation:4024 Go to add/remove programs and remove the current Zoom installation Enter the SysAdmin PW if requested Finish the uninstall Open a browser and download the latest Zoom installer: https://zoom.us/download Install Zoom If you encounter this error trying to uninstall the old Zoom: Download the Program Install and Uninstall troubleshooter:  https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Here is a helpful YouTube tutorial: https://www.youtube.com/watch?v=YTMknYrajyI Run the troubleshooter for Zoom.  It will remove the old installation Follow the steps above to install a new version of Zoom