Problems, Issues, or Troubleshooting Your Poly Headset
How do I pair my headset to a computer or laptop?
Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See this article for more information.
During a call, nobody can hear me or I can't hear anybody.
Check the following:
• To configure the headset sound on your computer, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
For Mac devices, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.
• Ensure that only one softphone application is opened at a time.
• For best performance, ensure your headset firmware is up to date.
During a call, I get interference and drops in sound.
Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting from stereo telephony to mono telephony by holding the Mute button for four seconds while not on a call, until you hear "Wideband stereo off."
You can also change the setting in Poly Lens Desktop App or Plantronics Hub for Windows/Mac by going to Settings > Wireless > Extended Range Mode.
I hear computer audio through my headset. How do I switch audio back to my computer's internal speaker?
To switch audio back to your computer's internal speaker from your headset and adapter, go to your computer audio settings and change your output device, or simply unplug your Bluetooth adapter.
I hear an echo when not on a call.
Check and see if OpenMic is on by pressing the red mute button on the boom when you are not on a call. Our exclusive OpenMic feature lets you control the level of ambient noise you hear.
The headset talk time is not accurate.
Charge the headset fully to reset the accuracy of the talk time prompts.
Can I connect my headset to a mobile phone and computer at the same time?
Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes the USB Bluetooth adapter.